INFORMATION ABOUT SHIPPING
Providing our customers with the most efficient and private shipping methods available is at the top of our great customer service list. Expediting orders for our lucky customers means timely deliveries, attention to privacy preferences and service with a smile. All the products are sent from our warehouse is Los Angeles CA, USA. It is crutial that you provide us a VALID DELIVERY ADDRESS and NAMES, otherwise we cannot guarantee that the parcel willl be successfully delivered.
To ensure a secure online environment and guarantee data protection, we strictly comply with legal requirements. In this privacy statement, we provide insight into the manner and purpose of data collection, security measures, retention periods, and contact details.
SECTION 1 – PERSONAL INFORMATION WE COLLECT
Purchases can only be made if you are in possession of a personal account. When you create an account or purchase something from our store, as part of the buying and selling process, we collect the following personal information you provide us with:
• First & last name
• Home Address
• Telephone number
• Your gender
• E-mail address
This data is required to accomplish the delivery. Additionally, when you browse our store, we automatically receive your computer’s internet protocol (IP) address. Based on this information, we can optimise your online experience and simultaneously protect our online environment.
Purpose of data collection
We collect and store account-related data for the following purposes:
A. Carry out our obligations arising from any contracts between you and us, and to provide you with the information, products, and services that you request from us;
B. Set up, manage, and contact you about your account and orders;
C. Carry out market research and analyses;
D. Confirm your age and identity, and to identify and prevent fraud.
We are happy to ship our quality products to many countries around the world. Before ordering, we gently recommend confirming that your item selection(s) and your country are included in the shipping information. We have just one shipping options at the moment:
* Delivery takes between 3 to 4 working days if your in Europe, 5 to A week in other parts of the world.
* We only deliver to private addresses – Po Boxes, Packstations, Relay Points and general public places will not be accepted as a valid delivery address.
* Your track and trace information will be sent to your registered email address once the parcel has been shipped, make sure to check your email for confirmation spam folder.
* No tracking updates until the parcel has reached the destination country, sometimes this process can take up to 48hours before it shows up.
* Deliveries don’t need to be signed for. Our courier will deliver your parcel at your delivery address and will leave a note if you are absent. Note that in some cases, the courier may deliver the order in your letter box in order to speed up the delivery process.
* It is not possible to arrange a specific time or date for a first delivery attempt. The courier will ring your phone number to check whether you are at home.
* Our American Shipping Partner will ship the order to your country, the final delivery will be be managed by your country-specific local courier.
* Shipping times and costs might change depending on the country of destination especially during winter
* Regular Tracking Updates; you will receive an email with all the tracking information once the parcel has been shipped from our facilities. You will know where your package is at all time.
* Orders over $500, can opt for the UPS (Standard Shipping) free of charge.
NB: We do not deliver to the following countries., HUNGARY, UKRAINE , ALBANIA , BOSNIA AND HERZEGOVINA , GREECE , SERBIA , All of AFRICA except SOUTH AFRICA , HONDURAS , PAPUA NEW GUINEA. We shall update the list if we have more than two attempt failed on a delivery to a particular country.
* Please note that GREEN TREE will not be held accountable for any incorrect information provided by the customer. Incorrect customer information resulting in incorrect delivery, non-delivery, detainment or charges will remain at the customer’s responsibility.
* The customer is fully liable for any order shipped, once it leaves our warehouse. Green Tree cannot be held responsible or liable for any product content or charges involved should your parcel be stopped by any international customs process.
* Our products have intoxicating effects and may be habit-forming. Marijuana can impair concentration, coordination, and judgment. Do not operate a vehicle or machinery under the influence of this drug. There may be health risks associated with consumption of cannabis-infused products. For use only by adults twenty-one and older. Keep out of the reach of children.